Never miss a call.
Never lose a booking.

No. TellDesk is not HIPAA certified and we don't sign Business Associate Agreements, so don't use it to collect protected health information. It handles what a booking needs: the caller's name, phone number, the service and the appointment time. Data is encrypted in transit, and calendar connection tokens are encrypted at rest.

No, you keep your existing number. When your trial starts you get a TellDesk number for your agent, and you set your current line to forward calls to it when you're busy or don't answer. Your dashboard shows the exact forwarding steps for mobile carriers and office phone systems. Your customers keep dialing the number they already know.

TellDesk syncs directly with Google Calendar. The second a caller asks for an appointment, the AI receptionist checks your live calendar availability in real-time to prevent any double-bookings. Once the caller selects a slot, the appointment is instantly written to your calendar, and a confirmation email is sent to the customer automatically.

If a caller asks a complex question outside of your defined services, requests a human office manager, or reports an emergency, the AI receptionist will instantly forward the call to your designated team fallback number, ensuring you never lose a high-priority customer.

Yes. In the dashboard, you can choose from multiple warm and professional voices (American, British, male, female), customize the greeting, set your services with durations and prices, your hours and cancellation policy, and define exactly how you want the receptionist to represent your brand.